Bristol Sanctuary

Bristol Sanctuary

Who we are

Bristol Sanctuary is an innovative new service, the first of its kind in the city. It opened in April 2015. It is a place which feels safe, comfortable and welcoming where people who are experiencing severe emotional distress can go for help out of normal working hours.

"For the first time in a long time I will go to bed happy tonight" - a quote from someone who has used the Sanctuary.

While at the Sanctuary, people are able to relax and choose what they want to do. They may want to be in a quiet space, chat to others or talk one to one with a support worker. They may want to have some complementary therapies or cook and share food, to read or simply rest. People using the Sanctuary are involved in developing the service and making sure it best helps those in need in a way that suits them. 

The Sanctuary is a comfortable, safe place to come when you feel you cannot cope. It is open to anyone who is in distress or caring for someone who is in distress. One visitor to the Sanctuary said "if I had not come here tonight, I would have killed myself."

The Sanctuary is at 1 New Street, St Jude's, Bristol, BS2 9DX

 Sanctuary map

We aim to support 10-12 people during each evening we are open. The service is open when it is most likely to be needed, which is on Friday, Saturday, Sunday and Monday nights from 7pm to 2am.

We prioritise access to the Sanctuary through a telephone assessment and triage system. The first step is to call 0117 9542952. People are offered a taxi home, if needed. You can also contact us by email:

We also refer people where necessary to other Bristol Mental Health services, direct you to other providers including to telephone helplines, support you to recognise and develop your own strengths and strategies for crisis prevention and management. We also want to help people in a place where they can use their own experience to help others through the sharing of support and solutions.

The Bristol Sanctuary is managed by charity St Mungo's.

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