Assertive Contact and Engagement Service


Telephone number: 0117 239 8969

Email address:

Opening times: Open 8am-8pm, Monday-Friday

Social media sites:Twitter and Facebook

Who we are

The Assertive Contact and Engagement (ACE) Service reaches out to people and groups who face complex barriers to services, including barriers due to cultural background or chaotic lifetsyles. Staff work with people from different communities in Bristol, including the LGBT community, asylum seekers and refugees, rough sleepers, parents, and those with risky drug and alcohol use.

We provide a variety of services, all tailored to the needs of those who may be fearful of services, mistrustful of treatment and who have had poor experiences in the past. Services include outreach, drop-ins, one-to-one support, groups and therapy. We are not a long term service, but will work flexibly until the people we support have accessed services or feel able to access services more easily on their own.

ACE also provides training for community groups and services, on how to work with individuals with mental health issues.

"Even though I was a bit difficult at the start I have come on leaps and bounds thanks to ACE and I'm getting better. Thank you!"

Quote from a service user.

Who can refer

Anyone can refer to the service using the contact details above.

Where we are

The ACE service is run from three hubs across Bristol. Please contact the service to find out more.

About our service



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