23 November 2016
Mental health crisis line update
Work to redevelop Bristol Mental Health's (BMH) crisis line is
continuing, to ensure people in mental health crisis get the
support they need faster.
Through a specific project board, BMH and NHS Bristol Clinical
Commissioning Group (CCG) are working collaboratively with service
users and carers, elected officers from Bristol Independent Mental
Health Network (BIMHN) and staff to identify solutions. Changes
will only be made when we have alternative provisions and plans in
place to inform and support service users.
In the meantime, the crisis line will continue to operate in its
current form. This includes over the Christmas period and into the
new year. Initial proposals were to make changes from the end of
November, however the timescales have been extended to allow for
this valuable coproduction work to be completed.
For example, the board is exploring ways to improve information
about BMH's mental health services and to make them more
accessible, such as through the website and in printed material. In
addition, we are working with regular callers to the line to ensure
they have alternative support.
Currently the crisis line is being used for much more than its
intended purpose, which is to offer specialist intervention to
people in mental health crisis. More than two thirds (66%) of
callers to the crisis line are seeking advice, general information
or to check appointments. This is making it harder for those in
mental health crisis, as well as professionals supporting those in
mental health crisis, to get through.
The project board is therefore looking at ways in which those
with more general or administrative enquiries can receive timely
answers to their questions, whilst those in urgent, mental health
crisis can be fast-tracked for immediate support.
For more information or to offer feedback and ideas, please