15 December 2015
Bristol Crisis service comes top of new report
The Bristol Crisis service has been ranked highest in
the UK by the Royal College of Psychiatrists' Home Treatment
Accreditation Scheme (HTAS), meeting 94% of its Type 3 standards,
which are those that an "excellent" team would be expected to
The service provides support to anyone in the Bristol area who
may be experiencing a mental or emotional crisis. Individuals can
call the crisis team at any time of day or night and speak to a
trained professional who will make an initial assessment of their
situation. Further support, including home visits, assessments and
referrals to other services will then follow depending on the
The first national report from HTAS was published last week, and
describes the Bristol team as "a motivated and supportive team who
work well across geographical locations".
The report also notes that there is excellent input from
psychology in the team, good interaction with drug and alcohol
services, and that there are crisis houses for men and women
Chris Ellis, Consultant Nurse for Intensive Services in the
Nursing and Quality Directorate at Avon and Wiltshire Mental Health
Partnership (AWP) Trust who worked alongside the HTAS team in their
review of Bristol services said, "I am delighted to learn that the
Bristol Crisis Service is currently ranked highest scoring Crisis
Resolution and Home Treatment service in the UK, within the
national accreditation scheme.
"We take encouragement from this and hope to achieve
accreditation for each of AWP's seven Intensive Teams. I would like
to thank again, all of the team members who directly and indirectly
support service users and carers during a mental health
The accreditation process, which began in 2013, involved
assessing Bristol's services against a set of evidence-based
standards, and included self-reviews followed by a peer review.
Staff and service user questionnaires and review meetings took
place, and were scored against a range of criteria including the
mix of skills in the team, how they link to other services,
discharge planning procedures and what information and support is
available for service users and carers.
In response to the questionnaire, one service user commented
that the team were "very professional and friendly. They put me at
ease and made me feel cared for".
The Royal College has upheld the accreditation even though
Bristol's mental health services underwent significant changes in
October 2014. The Crisis team submitted a self-review to the HTAS
at that point, and the College was happy that no further peer
review was necessary.
Bristol Crisis service can be contacted 24/7 on freephone 0500